Privacy Policy

This Privacy Policy explains how GatiSetu Integrated Supply Chain Pvt. Ltd., also known as GatiSetu ISC, collects, uses, stores, shares and protects personal information when you visit our website, contact us, submit a customer enquiry, submit the contact form, submit a Become a Partner interest form, apply for a job or use our logistics and transportation services.

By using our website or sharing your information with us, you agree to the practices described in this Privacy Policy.

1. About GatiSetu ISC

GatiSetu ISC is a transportation and logistics service provider operating on an aggregator model. We arrange market vehicles and deploy them based on customer requirements for services such as Full Truck Load, On-Demand / Adhoc Transportation and B2B Contract Logistics.

This Privacy Policy applies to customers, vendor partners, vehicle owners, drivers, job applicants, business associates and website visitors.

2. Information We Collect

We may collect personal, business and operational information when you interact with us through our website, phone, email, WhatsApp, customer enquiry form, contact form, career application form, Become a Partner interest form or service requests.

Information from Customer Enquiries

We may collect:

• Full name
• Company name
• Mobile number
• Email address
• Pickup location
• Service type such as Full Truck Load, On-Demand / Adhoc, Contract Logistics - B2B or other service requirement
• Additional requirement details such as schedule, route, type of goods, load capacity, vehicle type, vehicle body type, frequency or special instructions
• Communication records and follow-up details

Information from Contact Form

When you submit the contact form, we may collect:

• Full name
• Contact number
• Email address
• City
• Enquiry type such as business collaboration, support or other enquiry
• Subject and message
• Any other information voluntarily shared by you

Information from Become a Partner Forms

When you submit the Become a Partner form, we collect only basic interest and contact details, such as:

• Full name
• Contact number
• City
• Partner interest type, such as vehicle owner, fleet owner or transport vendor
• Vehicle count
• Availability
• Message or other information voluntarily shared by you, such as vehicle type, service area or route preference
• The Become a Partner form does not collect PAN, Aadhaar, bank account details, driving licence copies, vehicle documents, KYC documents or file uploads.

Information from Job Applicants

We may collect:

• Full name
• Contact number
• Email address
• Position applied for
• Total experience
• Current location
• Short profile summary including current role, key skills, relevant experience and career highlights
• Resume file or resume-related information
• Any other information submitted during the recruitment process

Website Usage Information

When you visit our website, we may collect limited technical information such as:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visit
• Website usage behaviour
• Cookies and similar tracking information

3. How We Use Your Information

We use the collected information for business, operational, communication, legal and service-related purposes.

We may use your information to:

• Respond to enquiries
• Provide transportation and logistics services
• Arrange vehicles based on customer requirements
• Coordinate with customers, drivers, vendors and transport partners
• Review Become a Partner interest submissions
• Contact interested vehicle owners, fleet owners, transport vendors and partners for follow-up
• Manage pickup, delivery, route and shipment coordination
• Prepare quotations, invoices, bills and payment records
• Process payments to vendor partners when a separate commercial engagement is confirmed
• Handle customer support and service updates
• Review job applications
• Contact applicants for recruitment purposes
• Improve our website, services and customer experience
• Maintain internal records
• Meet legal, regulatory, tax, audit and compliance requirements
• Prevent fraud, misuse, unauthorised activity or operational risk

4. Sharing of Information

GatiSetu ISC may share information only when required for business, operational, legal or service-related purposes.

We may share information with:

• Customers
• Vendor partners
• Vehicle owners
• Drivers
• Transport coordinators
• Employees and authorised representatives
• Payment and banking service providers
• Technology service providers
• Legal, tax, audit and compliance advisors
• Government authorities, law enforcement agencies or regulatory bodies, when required by law
• We do not sell personal information to third parties.

5. Become a Partner and Vendor Information

Vehicle owners, fleet owners, transport vendors and other interested partners are an important part of our logistics network. Information shared through the Become a Partner form is used only to capture interest, understand basic availability and contact the person for further discussion.

The Become a Partner form does not collect sensitive documents. If a partner relationship proceeds, GatiSetu ISC may request separate verification, compliance, vehicle, driver, payment or business documents through an appropriate offline or separately communicated process.

Partners are responsible for ensuring that all information later submitted to GatiSetu ISC is true, valid, accurate and up to date.

6. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve website performance, understand visitor behaviour and enhance user experience.

You may choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

7. Data Security

We take reasonable security measures to protect personal and business information from unauthorised access, misuse, loss, alteration or disclosure.

However, no method of data transmission over the internet or electronic storage is completely secure. While we aim to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal and business information only for as long as necessary for the purposes mentioned in this Privacy Policy, including service delivery, business records, legal obligations, tax compliance, audit requirements, dispute resolution and operational needs.

When information is no longer required, we may securely delete, anonymize or archive it in accordance with applicable laws and internal policies.

9. Your Rights

Subject to applicable laws, you may request access, correction, updating or deletion of your personal information held by us.

You may also contact us if you wish to withdraw consent for certain types of communication or processing, where applicable. Please note that withdrawal of consent may affect our ability to provide certain services.

10. Third-Party Links

Our website may contain links to third-party websites or platforms. GatiSetu ISC is not responsible for the privacy practices, content or security of such third-party websites.

Users are advised to read the privacy policies of third-party websites before sharing any information.

11. Children’s Privacy

Our website and services are intended for business users, customers, vendor partners, vehicle owners, drivers and job applicants. We do not knowingly collect personal information from children.

If any such information is shared with us unintentionally, please contact us for appropriate action.

12. Updates to This Privacy Policy

GatiSetu ISC may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements or data practices.

The updated Privacy Policy will be posted on this page with a revised “Last Updated” date.

13. Contact Us

For any questions, requests or concerns regarding this Privacy Policy or your personal information, please contact us:

• GatiSetu Integrated Supply Chain Pvt. Ltd. Address: Bhiwandi, Maharashtra Email: info@gatisetu.in