Privacy Policy

This Privacy Policy describes how Gatisetu Integrated Supply Chain Pvt. Ltd. ("Gatisetu") collects, uses, shares, retains and protects personal information received through its website, business communications and logistics operations. Gatisetu seeks to collect only information reasonably required for the relevant enquiry, service, partner discussion or recruitment process and to handle that information in accordance with applicable law.

1. Who This Policy Applies To

This policy applies to website visitors, customers, prospective customers, vendor/vehicle partners, business contacts and job applicants who share information with Gatisetu through the website, phone, email, WhatsApp or other authorised business channels.

2. Information We Collect

The information collected depends on how you interact with us:

• Customer Enquiry: name, company name, mobile number, Email ID, pickup location, drop location, vehicle type, total weight, service type and additional requirement details.
• Contact Form: name, mobile number, Email ID, city, enquiry type, subject and message.
• Become a Partner: name, mobile number, city, partner type, vehicle count, availability and message/details voluntarily provided.
• Career Application: name, mobile number, Email ID, position applied for, total experience, current location, current CTC, expected CTC, notice period, short profile summary and resume/CV.
• Service and Business Records: route, shipment, vehicle, billing, payment, communication and operational records required to provide or manage services.
• Website/Security Data: limited technical information such as IP address, browser/device information, date/time, security logs and reCAPTCHA verification data.

The public Become a Partner form is intended for basic interest details and does not request PAN, Aadhaar, bank account details, driving licence copies, vehicle documents or KYC files. If a partner discussion progresses, such documents may be requested separately through an appropriate business process.

3. Why We Use the Information

We use information only for reasonable business and operational purposes, including to:

• respond to enquiries and prepare quotations;
• arrange and coordinate transportation, vehicles, pickup and delivery;
• communicate with customers, vendors, drivers and business partners;
• review partner interest and, where appropriate, carry out onboarding or verification;
• review job applications and contact shortlisted candidates;
• maintain invoices, bills, payment, service and compliance records;
• operate, secure and improve the website and prevent spam, fraud or abusive submissions; and
• meet applicable legal, tax, audit, regulatory or dispute-resolution requirements.

4. When We Share Information

We do not sell personal information. We may share information only where reasonably necessary for the purpose for which it was collected, including with authorised employees, transport vendors, vehicle owners/drivers, customers involved in a movement, banking/payment providers, website/email/cloud/security service providers, professional advisers and government or regulatory authorities where required by law.

Service providers are expected to handle information only for the relevant service and subject to appropriate confidentiality or contractual controls where applicable.

5. Google reCAPTCHA, Cookies and Website Security

Our public forms use Google reCAPTCHA to help distinguish genuine submissions from automated or abusive traffic. Google may process technical and interaction information for this security purpose. reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

The website may also use essential or limited technical cookies/storage needed for functionality, security or performance. Browser settings can be used to control cookies, although disabling essential functionality may affect parts of the website.

6. Data Security

Gatisetu uses reasonable administrative and technical measures intended to protect personal and business information from unauthorised access, misuse, alteration, loss or disclosure. Access is limited according to business need. No internet transmission or electronic storage method can be guaranteed to be completely secure, so users should avoid sending unnecessary sensitive information through public website forms.

7. How Long We Keep Information

Information is retained only for as long as reasonably needed for the relevant enquiry, service, recruitment, business record, legal obligation, audit, tax requirement, dispute or legitimate operational need. When it is no longer required, it may be securely deleted, anonymised or archived in accordance with applicable requirements and internal retention practices.

Unsuccessful job applications and inactive partner enquiries may be retained for a reasonable period so we can consider future opportunities or maintain a record of the interaction, unless deletion is requested and no legal or business reason requires continued retention.

8. Your Choices and Requests

Subject to applicable law and verification of the request, you may contact Gatisetu to ask what personal information we hold about you, request correction or updating, request deletion where appropriate, or raise a concern about how information is being used. Where a particular processing activity is based on consent, you may also withdraw that consent for future processing where applicable.

We may need to retain certain records despite a deletion request where required for legal, contractual, tax, audit, fraud-prevention or dispute purposes.

9. Third-Party Links and Children

The website may link to third-party websites or services. Their privacy practices are controlled by those third parties, so users should review their policies before providing information.

Gatisetu's website and services are intended for business users, partners and job applicants and are not directed to children. If personal information relating to a child is submitted unintentionally, please contact us so appropriate action can be considered.

10. Policy Updates and Contact

We may update this Privacy Policy when our website, services, technology or legal requirements change. The current version will be published on this page with the revised date.

For privacy questions, corrections or requests, contact:

Gatisetu Integrated Supply Chain Pvt. Ltd.
H.BO. 581/02, Unit 8/B, Ground Floor,
Glitz Corporate Avenue, Gove Naka,
Kalyan - Bhiwandi Road, Pimpalgaon,
Kalyan, Thane, Maharashtra – 421311
info@gatisetu.in